Customer Support Service
Customer Support Service (CSS) is very important for retaining and extending customer relationships once a product or service is sold. Good customer service is all about building the reputation among prospective customer. Outreach First, which deliver multi-channel customer service experience through a robust communication-based system, comprising integrated systems, processes and people.
Outreach First is specialized into interacting with customers through a proper channel and handle them efficiently, which results into enhanced customer satisfaction and significant cost savings for clients. We offer maximize business outcomes through handling of customer inquiries proficiently and productively . Understanding your customer’s expectations for service is the first step in providing an amazing customer experience.
Nowadays, companies need a complex technological infrastructure that is flexible, extensible and scalable and that integrates front-office applications with back-end processes and data interactions due to the increasing complexity of customer. We have a team of trained and certified employees who deeply understand our technology and their highest priority is to help you. In order to make our clients having larger customer base, we provide excellent customer support for managing communication services between businesses and customers professionally.
At Outreach First, we use cutting-edge technology that supports prompt delivery of exceptional customer support on the global platform. Our latest and advanced equipment can be easily integrated with your existing platform to effectively streamline your back office operations. We use sophisticated tools that enable our representatives to view web history of the callers on their ordering website.
What Do We Offer in Customer Support?
- Complaint Resolution
- General Enquiry Handling
- Order Taking Service
- Order Enquiry Handling
- Account Setup & User Registration
- Product Information Support
- Billing Query & Dispute Resolution
- UP-sell and Cross-sell
- Credit/Refund Process